Credit Analyst

The Credit Analyst is responsible for the management of assigned customer accounts sold by Emerson Professional Tools LLC in compliance with Professional Tools Credit Policy.

 Keep credit losses and slow collections at a minimum, while at the same time, maintain a high sales volume to improve profits.

Ideally, this role will work with our Latin American and Mexican accounts and needs to be bi-lingual in Spanish.

Emerson’s global Professional Tools business is an equal opportunity employer, offering the broadest portfolio of reliable tools and technologies for those working in mechanical, electrical, and plumbing trades.

With unparalleled expertise from RIDGID, Greenlee, and Klauke, we deliver trusted products to handle the industries’ toughest challenges.

We look forward to seeing your application!

In this Role, Your Responsibilities Will Be:


* Review customer orders, and based on current credit worthiness (credit limits, order limits, special non-recurring orders, pay history, balance status), determine to hold or release for shipment.

For questionable accounts, collaborate with Senior Analysts and /or manager to determine when an account needs to be placed on a hard hold due to past due items, poor pay history, information from salespeople, etc.


* Acquire approval to release orders when customers exceed credit limits following our established approval process.

Documents are submitted to assess situation for an informed decision. 


* Gather credit information (credit references, Cortera / Dunn & Bradstreet credit reports, other 3rd party associates) and discuss with senior team members for the purpose of setting credit limits for both new and existing accounts. 


* Maintain customer files and on-line notes in JDE customer master and/or JDE customer ledger.


* Contact customers and /or the sales force to collect on past due items, including unearned cash discounts.

Follow-up difficult situations to a successful conclusion. 


* Explore alternative payment terms.


* Explore alternative ways of sending invoices to customers (via e-mail, fax, or regular mail).  Promotion of our Portal to the customers as a useful tool.


* Run, Print, Distribute, and Review statements, delinquency notices, and unearned discounts (on a weekly/bi-monthly basis).


* In a timely manner, work assigned customer deductions to a conclusion (i.e., issue credit or chargeback to customer) providing adequate supporting documentation.


* Take appropriate action on collecting chargebacks.


* Work with Customer Service and Sales to resolve issues. 


* Problem Solving customer questions.  Proof of Deliveries, request copies of statements, invoices, credits, debits, unearned discounts, chargeback notices, etc.


* Discuss problem accounts to make decisions to place an account as a “Credit Card” account. 


* Request checks for credit balances on accounts. 


* Handle both routine and non-routine credit in...