Leave Services Representative

Job Summary: Leave Representative works in a call center environment acting as the main resource for leave and disability intake, administration, claim processing, and leave education.

Responsibilities

Essential Functions:


* Provide world class customer service in a call center environment receiving both heavy call and email volume acting as Case Manager


* Review and determine eligibility for leave requests to include Federal FMLA, State level jurisdictions, and company benefits


* Multitask and manage multiple assigned queues while utilizing and reviewing Peoplesoft systems, SalseForce(HRMM), AirSlate, Microsoft Suites, and KTBS Benefits  


* Think critically with strong attention to detail to ensure compliances are met to protect the company from risk


* State and Federal Surveys, Reports, and monitor compliances

Qualifications

Minimum Education and/or Experience:


* 2-3 years’ experience in a customer service capacity with a concentration in Leave preferred


* Proficient in MS Office


* Knowledge of PeopleSoft preferred


* Knowledge of Saleforce is a plus

Skills/Abilities:


* Outstanding customer service skills


* Attention to detail and strong organizational skills


* Excellent Verbal and written communication


* Action oriented and able to prioritize while handling multiple tasks


* Ability to protect and maintain the confidentiality of data

Core Competencies:


* Customer Service


* Build Relationships


* Business Knowledge


* Think critically


* Communicate clearly


* Create accountability

In-Office Requirement:

• Required in-office presence 5 days per week

Salary Range:

• $41,800 - $62,800 The position is bonus eligible

Benefits Overview:

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

This role is eligible for the following:
o Medical, dental & vision
o Hospital plans
o 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

o Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
o Company paid Short and long-term disability
o Health & Dependent Care Spending Accounts (HSA & DCFSA)
o Transportation benefits
o Employee Assistance Program
o Tuition Assistance
o Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)