Sr Manager, Customer Satisfaction & Quality

Under Global Supply Chain North America, the Sr.

Manager, Customer Satisfaction & Quality Cluster strives to transform GSC to a highly customer-oriented organization to deliver premium quality and service to customers and exceed their expectations.

This position is responsible for Engineer to Order Manufacturing sites across US, CAN, MEX

• To drive customer-oriented culture under the core value of customer first.

Transform the customer voice to the quality initiatives to step up customer satisfaction.
• To drive zero defect mindset and premium quality in the plant and lead the deployment of the quality winning plan to the GSC entities.
• To build a strong plant quality team and coach the team to grow their competence.
Mission of CS&Q transformation is to engage the whole organization to the core value of customer first and bring a unique exposure & experience to development potential for talents in every domain.

What will you do?
• Develop and implement a comprehensive quality management strategy that aligns with organizational goals and ensures consistency and standardization across multiple manufacturing sites.
• Realize the customer first value in the organization by defining the customer first initiatives and foster customer centricity activities.
• Execute the winning plan of quality to the plants
• Lead large-scale quality transformations by identifying areas for improvement, developing action plans, and driving implementation in a fast-paced environment.
• Partner with various departments, including operations, engineering, LoB, supply chain, and IT to ensure quality standards are integrated into all processes and practices.
• Establish and monitor key performance indicators (KPIs) to evaluate quality performance across all sites, ensuring compliance with industry standards and regulations.
• Foster a culture of continuous improvement by leveraging methodologies such as Lean, Six Sigma, and root cause analysis to drive quality enhancements.
• Design and implement training programs to enhance the quality capabilities of employees at all levels, promoting a proactive quality mindset.

Support onboarding of CS&Q teams across manufacturing sites.
• Identify potential quality risks and develop mitigation strategies, process robustness to minimize impact on operations and product quality.
• Communicate effectively with senior management and stakeholders, providing updates on quality initiatives, challenges, and successes.
• Drive the process robustness of the production lines leveraging digital quality
• Support Industrial growth through audits, workshops, trainings.
• Participate in ISO audit preparation for manufacturing plants.
• Up to 50% travel to North America Plants

What qualifications will make you successful?
• Bachelor's degree in Engineering, Quality Management, or a related field; Master's degree preferred.
• 7+ years of experience in quality management, with a focus on manufacturing environ...