Clinical Administrative Coordinator - (Remote)

Description & Requirements

Maximus is currently hiring a Clinical Help Desk Administrative Coordinator to support the North Carolina EB RTM (Enrollment Broker Request to Move) project.

The Clinical Administrative Coordinator will handle administrative tasks such as answering help desk phone, responding to emails, contacting providers, reviewing detailed documentation, inputting information from providers, facility staff, and hospitals.



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*This is a remote position

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*Must be available to work a Monday through Friday, 10:00 am to 6:30 pm Eastern Standard Time schedule.

About the program: The North Carolina EB RTM Program assists the state with the Medicaid Managed Care health plan for North Carolina beneficiaries in addition to their current Standard Plans, know as Tailored plans.

Tailored plans offer enhanced behavioral health, substance abuse, intellectual and developmental disability, and traumatic brain injury services that are not available on standard plans.

The program assists recipients who may be on a Standard Plan and needs or wants to move to a Tailored Plan by submitting Request to Move (RTM) forms followed by a complete clinical review and making determinations for these types of request.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- • Competitive Compensation - Bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:
- Provide high level customer support to internal and external customers.
- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedu...