Sr. Digital Product Manager, Service Excellence

The Service Excellence team is recruiting for a Senior Digital Product Manager to be based in New Brunswick, NJ or Tampa, FL.

This individual will lead a team seeking to realize maximum value in our customer interactions through the implementation of scalable, cross-functional service capabilities.

This product leader will provide product ownership and oversight as we continue to build the future of Service Experience within Global Services and beyond.

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/ .

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.

Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world.

Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve.

Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

The Senior Digital Product Manager will articulate the specific goals and objectives of our digital products and how it will impact our business and our customer experiences.

He/she maps out and defines the deliverables to be completed and milestones throughout the current Service Management Transformation and building the product roadmap for future years.

They will be accountable for the strategic orchestration of the product implementation and ongoing product enhancements in collaboration with a cross-functional team of designers, developers, business analysts, and testers.

They will work with key cross-functional stakeholders within HR, Finance, and Procurement to drive performance and delivery across the solution/application delivery teams.

He/she will ensure coordinated and consistent communication of progress, risks, issues and improvement opportunities to all levels of leadership and to key stakeholders.

He/ She is accountable for achieving product objectives and focuses on leading the operational elements of our projects such as meeting deadlines, staying within budget, and completing deliverables by coordinating time, budget, and resources to complete an ongoing digital transformation and beyond.

Our...