Experience Analyst Total Rewards

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/.

DE&I Statement

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.

Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world.

Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve.

Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong

We are searching for the best talent for Senior Analyst, North America Benefit Operations to be in Bogotá, Colombia

You will be responsible for:

• Monitor daily, weekly, and monthly administration processes of the Company's outsourced benefits service administrators across North America
• Handle benefits-related complex and/or confidential inquiries/requests and assume ownership of transferred/escalated issues from internal and external business partners
• Research and review any potential service delivery issues or concerns with internal and external business partners
• Act as subject matter expert to review employee-facing communications and document processes for the Company's benefit plans and programs across North America
• Provide detailed analytical support to the Total Rewards team including extensive research, ad hoc analysis of data, and recommendation-making
• Partner with the internal and external business partners responsible for benefit programs and services to ensure that associated processes are managed and delivered per policies, program requirements and contract terms
• Manage the development, review and update of healthcare policy and program documentation.

(e.g., Standard Operating Procedures, Process Flows, Summary Plan Descriptions, etc.), to ensure complete, accurate, and up-to-date depiction of policies, plans, programs and processes
• Support major projects such as acquisitions, divestitures, and restructurings
• Conduct reviews and testing of benefits administration employee-facing systems and carrier claims systems
• Conduct audits of services across the region to ensure compliance with contracts an...