Implementation Administrator - Verity Solutions - Hybrid

Verity Solutions - Implementation Administrator

Job Objective:

This role will be responsible for implementing new product lines at Verity Solutions.

Along with the standard implementation responsibilities of administering the installation of Verity software, responsibilities will also include determining and creating standard implementation processes based on the needs of the new product line(s).

Role will also respond to inquiries and resolve complex issues using independent judgment and discretion.

Duties and Responsibilities:


* Drive and manage multiple, assigned implementation projects from initial customer engagement through planning, execution, and launch phases - managing all key steps and stakeholders of each project.


* Serve as the subject matter expert for both customers and team members.


* Review, analyze, and repair data from a variety of data sources in support of new Verity Solutions product set ups.


* Develop initial operations relationship with customers to understand their needs, pain points and other pertinent data to develop clear success factors around their implementation.


* Ensure a positive onboarding experience with Verity's software solutions including oversight to ensure accurate customer data extract set ups, wholesaler interactions, and configuration for software solutions.


* Responsible for thorough training on software functions and key customer interactions to facilitate smooth and confident transition to 'live' project state and transition to account management as applicable.


* Facilitate proactive, timely, and comprehensive communication and demonstrations with customers and all Verity stakeholders key to the critical path success of a project implementation.


* Assist with training of new team members


* Assist with maintaining department documentation and education tools


* Serve as a professional and courteous face of Verity Solutions through phone, email, webinar or in-person interactions.


* Diligent in daily use of project management tools including Sales Force, Excel, Asana, etc.

to allow for visible transparency in project status.


* Follow project and procedural workflows, while regularly evaluating current processes and procedures and contribute to improvement of workflows based on learnings and current business demands.


* Supports and promotes the Verity Solutions values through positive interactions with both internal and external stakeholders on a regular basis


* Attend to other implementation or cross-departmental initiatives as assigned.

Experience, Skills and Qualifications:


* BA or BS in Business or related field or equivalent work experience.


* 3+ years in a customer-facing cloud-based software technology implementation or project management role; strong knowledge in healthcare solutions and Electronic Medical Records.


* Experience working with various wholesale vendors, Electronic Data Interfaces (EDI), and pr...