Director Organizational Performance

Location: Sioux Falls, SD
Shift: 8:00am-5:00pm, Monday-Friday
Job Status: Full-Time
Company: PREMIER Bankcard 

About the Role
Lead process engineering and process improvement teams for the company.  Work with sponsors, vertical executives, business line leaders, stakeholders, and process improvement teams to plan, develop, implement, execute, deliver, and maintain process improvement projects which provide operational efficiency, expense savings, improved customer experience, revenue growth, enhanced quality, and/or regulatory excellence.

Position requires a blend of team leadership, business process analysis, project management, and change management.

This role may be asked, personally, to take on ownership of critical process improvement initiatives from time to time in addition to team leadership responsibilities. 

Job Duties and Responsibilities


* Lead cross-functional, end-to-end, business process reviews and facilitate deep-dive assessments and gap analyses of current state processes from across the business.


* Ensure both desirable outcomes from process improvement initiatives and enterprise-wide adoption of PREMIER process improvement principles.

Ensure alignment across the organization by promoting a shared language and consistent communication.


* Lead teams in educating the organization on process improvement frameworks, including but not limited to, DMAIC, DMADV, DFSS and Kaizen.

Act as a subject matter expert, providing guidance on process improvement methodologies.


* Use appropriate methods, such as DPMO, to calculate, track, deliver, and maintain corporate benefit.


* Leverage root cause analysis and data-driven process review to identify and prioritize opportunities for process improvement.

Collaborate closely with team members and business line SME’s to effectively plan and allocate resources.

  


* Regularly serve as a liaison between the Organizational Performance group and the Executive Team in advocating for projects, updating progress, defining challenges, proposing work efforts and solutions.


* Foster a culture of continuous improvement by building a network of process improvement advocators and facilitators across the organization.

Acts as a champion to drive adoption of organizational performance methods.

Skills and Qualifications


* Essential qualifications include a bachelor’s degree in business or a related field, and five (5) or more years of practical business experience in financial services with preference given to experience in consumer finance.


* The ideal candidate would possess actionable understanding of credit card systems.

Special consideration given to candidates who have earned a Six Sigma Green Belt or higher from a reputable accreditation body.


* Exceptional verbal and written communication skills, with proficiency of the English language.


* Strong presentation, facilitation, and leadership skills are required to work with a wide var...