Business Transient Sales Manager - Hotel Indigo Lower East Side

At Hotel Indigo® we deliver inspired service.

In all we do, we are vibrant, curious and original. 
•    Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
•    Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
•    Be original by building connections with our guests and being imaginative to create memorable experiences.

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS


* Sell hotel room nights through direct client contact; maintain a high level of visibility for the hotel in major market areas through direct sales solicitation; telephone contacts and written communication.


* Implement hotel-level tactical sales plans as assigned to achieve greater profitability through increasing average rates, increasing overall occupancy, increasing business volume during off-peak periods, and enhancing the image of the hotel in the local community. 


* Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded.


* Actively prospect and qualify new business.

 


* Achieve personal and team goals as assigned.

PEOPLE


* Develop and maintain good relationships with officials and representatives of local community groups and companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel. 


* Promote teamwork and quality service through daily communication and coordination with other departments.

Key departmental contacts include all hotel departments.

Review the daily business levels, anticipate critical situations, and plan effective solutions in conjunction with department heads to best expedite these situations. 


* Interact with outside contacts:


* Guests – to ensure their total satisfaction


* Airlines, wholesalers, corporate accounts, travel agencies, ad agencies within local, domestic and international markets – to ensure repeat business, follow up on events, and generate new business 


* Other contacts as needed (Professional organizations, community groups, local media) 

GUEST EXPERIENCE


* May coordinate business group activities at the hotel and work closely with other departments to facilitate services agreed upon by the sales office and prospective clients.

RESPONSIBLE BUSINESS


* Produce monthly reports and sales forecasts for assigned area of responsibility.


* Actively participate in forecasting and goal setting.  Participate in the annual budget process, and development of sales and marketing plans.


* Achieve personal and team sales goals as assigned.


* Perform other duties as assigned.


* May serve as “manager on duty” as required.

ACCOUNTABILITY

May coordinat...