Cashier - Boutique Milano

GENERAL ROLE

The Cashier is responsible for ensuring and supporting all cashiering and accounting activities based on the specific needs, and providing the most memorable customer journey during the final boutique experience.

MAIN RESPONSABILITIES


* Advise and support customers on all product categories to satisfy clients' needs and ensure the most memorable omnichannel experience;


* Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;


* Support customers providing all type of information, including aftersales product care suggestions;


* Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;


* Collect and update client data, in accordance with privacy policy and company procedures;


* Play an active role in customers' events and animations whenever needed;


* Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

PROFILE


* Bachelor's degree preferably in accounting or and equivalent academic background;


* Fluency in Italian and English.

A third language will be considered an advantage;


* Professional background: previous experience in similar positions, preferably in a luxury goods boutique;


* Proficient with Excel / IT tools;


* Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:


* Excellent interpersonal and communication skills, with a customer service orientation;


* Team player mentality to build meaningful relationships and ability to work autonomously;


* Availability, flexibility and dynamism to function in a high-pace environment;


* Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.

Join the human adventure of Hermès!A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide.

Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.

The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.

Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.