Specialist Order Management (Specialist ISC-OCM)

Title: Specialist ISC (OCM)

Location: GSC BOG

Regional Booking desk for OCM Customer – Ensure the management of the Customer contracts with the different carriers since the booking request until the shipment arrives to destination including invoice auditing and billing.

Establish good communication with the customers being proactive and detailed oriented.

Key Responsibilities:



* Analyze, process booking instruction/requirements and manage the export OFR operations for OCM Customer within agreed timelines.


* Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about export processes of their shipments through emails, Calls and Status Reports.


* Proactive monitoring of shipment status in internal Tools (CW1, DHLi) but also on Carrier’s websites.


* Detail review of documentation (Shipping instructions, Bill of Lading) ensuring approvals from customer are in place and that documentation is sent on time.


* Add value to our customers through continuous improvement initiatives.


* Cross-training within the team.

  Who can apply:


* Professionals in industrial engineering, international business, or related fields.


* Minimum of 2 years of experience in international commerce, logistics or transportation.

OFR Knowledge is a plus.


* Experience managing and coordinating outbound and/or inbound operations.


* Customer service and communication skills.


* Proactive and Detailed oriented


* Teamwork and autonomy


* Employees who have been in the organization for 12 months or in their current role


* Employees that are not in transition projects


* Good communication in English B2 (verbal and written).

Relevant information:

·       Salary: $3,198,000

·       Type of Contract: Indefinite - Directly with DHL Colombia.

·       Performance bonus up to 13% of salary

·       Food Allowance: $95.564