BH Operations Support Assistant

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Time Type:
Full time

Department:
South End Washington Behavioral Health

All Locations:
20 Maverick Square – Cradock Building

Position Summary:

The BH Operations Support Assistant plays a crucial role within the Behavioral Health Department Support Team.

Reporting to the Operations Manager, this individual collaborates with providers and other personnel to guarantee the delivery of high-quality patient care.

Key responsibilities encompass overseeing the department's internal referral queues, managing providers' schedules, handling in-basket pools, coordinating email groups, and performing various clerical or administrative duties to facilitate service delivery.

This is a full-time position, Monday to Friday.

Duties & Responsibilities:


* Manage and monitor department’s internal referral work queues.


* Process incoming referrals received through the day.

Verify insurance eligibility before scheduling appointments.

Inform patient of any fees, co-payments, etc.


* Monitor and respond to the department’s in-basket or secure chat messages and email groups in a timely manner.


* Achieve the department’s daily goal of ensuring that provider’s schedules are fill to 100% capacity.


* Schedule, reschedule and canceled appointments upon provider or patient requests.


* Block provider’s schedule for approved time off.


* Canceling and rescheduling patients when a provider is out sick.


* Perform check-out process for patients.

Checks out patients in the computer prior to the end of each day and enters requested follow up appointments upon check out.


* Mail appointment reminder letters and make confirmation calls for new patients.


* Sort out incoming mail, fax or scan documents.


* Daily completion of DAR report to ensure insurance verification and correct insurance plan is billed for all scheduled appointments.


* Management of daily Hospitalization/ED workflow.


* Maintain a professional, courteous, and positive manner with all contacts.


* Work collaboratively in relationships with co-wo...