Supplemental Health Implementation Manager - Remote

ROLE SUMMARY

Do you thrive in a fast-paced, collaborative environment that focuses on delivering great client service? Then this is the role for you!

The Implementation Manager is responsible for managing and driving end-to-end processes for implementation of the Supplemental Health Solutions products and key deliverables for new and existing clients.

Directs the implementation and communication process for clients, regardless of product mix or administrative arrangement.

Develops and negotiate the implementation plan for sold accounts and monitor progress against timeline due dates.

Will interact directly with clients, insurance producers, sales, client management and other internal business units as needed to support communication strategies.

WHAT YOU'LL DO:


* Manages the gathering of critical information from sales, account management, customer and broker and surfaces, negotiates and resolves all issues relative to the implementation process and timing of deliverables utilizing VISTA to support the timeliness of deliverables.


* Reviews each new business documentation with product knowledge for accuracy in content and intent; correct and change as appropriate.

Handles and submits all changes regarding product offerings to the matrix partners and manages these changes for accuracy and timeliness.


* Lead implementation meetings with client and develop and present implementation calendar to client.

Responsible for coordinating and delivering implementation documents to client and obtaining client sign-off.Leads ongoing meetings with client to review progress and risks and owns coordination of issue resolution.


* If necessary, collaborates with internal business partners to coordinate delivery of communications and marketing materials which support the enrollment process.


* Responsible for case set up information and accountable for integrity and timeliness of all data elements provided to the internal client set up units including, but not limited to: case set up, billing set up, eligibility collection, data base loading and delivery and approval of plan policies and certificates.

Collaborates with Contracts area to produce policies, certificates, and agreements that meet all legal requirements.


* Other duties as assigned.

WHAT YOU NEED TO DO THIS JOB:


* High School Diploma or GED required, Bachelor's Degree preferred.


* 3+ years' experience in project management/account management/account services/sales, or other areas requiring significant client interaction and ability to effectively problem-solve issues to resolution highly required.


* Knowledge of contract language for Supplemental Benefits; Accidental Injury, Hospital Care and Critical Illness products highly preferred.


* Ability to establish matrix partner relationships and follow through on expectations.


* 3+ years of project management experience highly preferred.


* Demonstrated ability to learn and apply knowledge quickly...