Account Support Manager, Services Experience Delivery

Account Support Manager, Services Experience Delivery

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Description:

Location: ONSITE-Houston, TX

Job Family Definition:

Within the job family there is a range of technical and customer management functions.

The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments.

   The role supports Solutions, Products and Services that solve various business challenges and deliver valued outcomes.

 Examples would be networking and applications problems for standard industry servers, storage platforms and specialized or complex clustered environments.

 Responsible for oversight and management of reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.

Provides direct post-sales systems on site technical support for reactive and proactive customers.

Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.

Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

This job offers a chance to combine technical expertise with customer relationship management skills.


* Customer Service: Supporting and delivering remote support while managing customer relationships.


* Pre-Sales Insights: Collaborate with Sales team to provide valuable input during presales cycle and contributing to configuration and installation planning.


* Technical Scope: Working with best in class, cutting edge technology, servers, networking platforms, operating systems, storage solutions, and complex systems.


* Customer Focus: Ensuring service agreements are fulfilled and delivering a positive customer experience.


* Accountability: Responsible for account leadership, customer retention and aligning solutions with business and technical needs.

This Job Family offers an opportunity to leverage a range of technical expertise and custome...