Information Technology Incident Manager - Remote - Nationwide

Remote, Nationwide - Seeking Information Technology Incident Manager

Everybody Has A Role To Play In Transforming Healthcare

At Vituity you are part of a larger team that is driven by our purpose to improve lives.

We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.

Join the Vituity Team.

At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose.

We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities.

We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year.

With Vituity, if you ever need to move, you can take your job with you.

The Opportunity


* Lead the prompt and effective response though all stages of the incident management process from detection and analysis, containment, eradication and recovery to post-incident activity.


* Manage incidents including technology outages, security breaches of all types of facilities, and any incident affecting the organization's critical services and applications.

This role is pivotal in safeguarding business continuity and minimizing the impact of incidents on business operations.


* Act as the primary contact for major incidents, orchestrating the efforts of IT, InfoSec, and business teams, including external partners such as hospitals and other third parties in the supply chain where incidents impact Vituity.


* Implement and oversee the incident management process in line with ITIL best practices and company Incident Response Program policies.


* Lead and conduct thorough post-incident analyses to determine root causes, share lessons learned, and implement preventive measures.


* Provide clear, consistent, and timely updates during incidents, ensuring all stakeholders are informed of status and next steps.


* Facilitate effective communication strategies between IT teams, stakeholders, and senior management communicating updates during and after incidents.


* Establish and maintain a comprehensive contacts database for key third-party entities and business partners.


* Ensure all actions pertaining to incidents are appropriately documented and audit trails are preserved as evidence in accordance with the Records Retention Policy, including: Forensic evidence related to a breach; Root-cause analysis; Emergency actions and actions reported to management; Related contracts with service providers and reports; Incident investigation and mitigation activities, corrective actions, and the ...