Groups & Events Sales Coordinator | Full Time | Crowne Plaza Melbourne

About us

Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday or romantic escape.

At Crowne Plaza Melbourne you can find big city adventure combined with some well-deserved time to relax.

Experience the vibrancy and eclectic culture for which Melbourne is renowned with central accommodation near Melbourne CBD.

Crowne Plaza Melbourne is ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafes and markets.

What's the job

Groups & Events Coordinator role is responsible for delivering the overall catering and groups business, by ensuring seamless end to end management from initial enquiry, through event planning, onsite groups and events and finalising of event. 

The key focus of this role will be coordinating and finalizing all requirements for Groups & Events business prior to event commencement.

This person will be responsible for managing a range of hotel groups and events business including weddings, sporting teams, groups and small corporate meetings.

This role will also have responsibility for quoting and successfully converting new and repeat business for Crowne Plaza Melbourne through effective relationship building, revenue maximization and conversion with the support of Sales Team.

Ensure timely and personalised quoting to all meeting & group enquiries, with effective follow up to ensure conversion.

Demonstrate sales skills during all levels of sales process to maximize Total Revenue performance.

What we need from you

• Minimum diploma in Hotel Management, Sales & Marketing or related field preferred
• Hotel, Tourism and Hospitality experience preferred
• Hotel Systems knowledge i.e.

Delphi, Opera or similar preferable
• Demonstrated proven ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Experience in managing multi-stakeholder relationships in a matrix environment which offers an environment of multiplicity, uncertainty, and change
• Ability to work across multiple diversified business units and market segments

What you can expect from us:

We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance.

Always welcoming different backgr...