Billing & Credit Claims Officer

About Us
Americold is a global provider of temperature-controlled infrastructure.

We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage.

Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.

About this role:
The ANZ Billing Claims Officer will be responsible for completing the weekly warehouse and transport invoicing process across the ANZ region within Salesforce and Oracle; initiate, register, maintain and assist the investigation of claims throughout the credit claim process across the ANZ region; as well as maintaining the system accurately with rates and charge codes; master data set up of new customers accurately in Salesforce; plus other ad hoc tasks as required by the Master Data Manager.

The ability to pay close attention to detail and exhibit a strong customer-focused orientation is key to success in this role.

What You'll Do:



* Liaise with various operational stakeholders to obtain information required for customer invoicing in a timely manner.


* Coordinate approval of draft invoices with operations managers under tight time frames.


* Raise & distribute to customers invoices and credit notes in the invoicing system by required deadlines & customers schedules.


* Create new customers accounts and maintain existing customer accounts request via Salesforce, Warehouse Management Systems, and Oracle accurately and in a timely manner.


* Ensure New Vendors requests, and maintenance of existing vendors in Oracle are actioned accurately and in a timely manner.


* Ensure invoicing files are well maintained for audit trail purposes.


* Respond to internal and external customer queries in a timely manner.


* Liaise with AR on application of cash and collections queries.


* Liaise with accounting to ensure accurate revenue recognition and completeness.


* Liaise with IT and Systems Accountant to ensure customer master file data and charge codes are appropriately maintained.


* Register and maintain of claims in the register file.


* Distribute and follow up claims to the relevant Operations Manager and site administration team.


* Assist in the investigation of claims and provide outcomes of such investigation to the relevant Operations Manager and site administration team.


* Coordinate approval of credit notes in line with the limits of authority.


* Key task will be processing improvement initiatives in end-to-end invoicing and revenue function.


* Highlight opportunities to improve process and work with stakeholders to implement improvement.


* Ensure tasks are conducted to Americold SOX standard, and the department is meeting all SOX requirements.


* From time to time, you will be required to assist other team colleagues in tas...