Supervisor, Accounts Receivable

Title: Supervisor, Accounts Receivable Department: Client Fund Accounting

Union: NBU Grade: N/A

FLSA: Exempt Hours: 40

Position Summary

The Supervisor, Accounts Receivable provides daily leadership and supervision to an Accounts Receivable team in accordance with Company guidelines, client needs, and regulatory requirements.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities


* Provides daily leadership and supervision to staff consistent with management values and mission.


* Assigns, distributes, and monitors quality and quantity of work produced, ensuring employees are held accountable for consistently meeting quality and production requirements.


* Develops staff through performance management, goal setting, training, and effective employee relations.


* Maintains current knowledge of assigned Plan(s) and effectively applies knowledge.


* Optimizes workflows/processes, tools, and staff allocation to ensure efficient and cost-effective day to day operations.


* Troubleshoots customer/client service issues and assists in the successful implementation of new clients.


* Responds to inquiries and requests from clients, government agencies, unions, participants, attorneys, and consultants.


* Maintains effective communications and working relationships with management and staff as well as clients, government agencies, unions, participants, attorneys, and consultants.


* Reviews and approves timecards and time off requests; ensures the accuracy of labor allocations and payroll processing information.


* Performs other duties as assigned.

Minimum Qualifications


* High school diploma or GED.


* Four years of related work experience such as bookkeeping, finance, banking, accounting, or benefits administration.


* One year of experience in a supervisory role.


* Strong organizational skills with a demonstrated attention to detail and the ability to meet deadlines.


* The ability to communicate clearly and professionally, both verbally and in writing.


* Strong work ethic and the ability to work effectively in a team environment.


* Exceptional customer service skills and ability to effectively communicate with all levels of the organization.


* Computer proficiency including Microsoft Office tools and applications.

Preferred Qualifications


* Experience working in a third-party administrator, insurance, or health and welfare environment.


* Prior experience in Taft-Hartley trust administration.



*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.

Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions/Physical Effort


* Prolonged periods of sitting at a desk an...