Clinical Support Specialist

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community.

From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

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Time Type:
Full time

Department:
South End Washington Primary Care

All Locations:
1601 Washington Street, 400 Shawmut Avenue

Position Summary:

A Clinical Support Specialist assist the team/ department in servicing patients by keeping the patient record up to date.

They assimilate all outside clinical information into our EPIC record.

Coordinates both internal and external communication about general and clinical information.

This includes at a minimum, outside results for test and consults, patient medical records from outside facilities.

Communication with pharmacies, DME providers and insurance companies as indicated.

Communication with patients around results and follow up as indicated.

The Clinical Support Specialist may also provide back-up coverage to Practice Secretary/ Team.

Essential Duties and Responsibilities:


* Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.  Consistently provides excellent customer service and makes patients feel welcome.

Maintains a positive attitude.

Uses communication devices appropriately.


* Promotes a sense of “team work” through demonstration of self-direction and self-motivation.

Solves problems independently or knows when to seek consultation.


* Represents the department to outside entities in a professional positive way.  Facilitates exchange of clinical information between outside institutions and NeighborHealth. 


* Responsible for chart preparation for hospital follow-up and establish care visits.

Assists in expediting flow of patients in the department by ensuring all the necessary documents and charts are available.  Completes initial review of outside records and updates EPIC as appropriate.


* Is able to navigate EPIC to ensure that each individual chart is updated.  Incorporates all pertinent outside data to complete the chart.  Updates health maintenance, problem list, immunizations and care teams,


* Composes and types detailed and accurate messages using telephone encounter...