Product Support Rep I - Industrial Engine

Product Support Rep I - Industrial Engine

151 Backhoe Rd NE, Leland, NC 28451, USA Req #1574

Monday, January 20, 2025

PRIMARY FUNCTION:

This outside sales position is responsible for selling a maximum volume of parts and service for Gregory Poole Power Systems focused on the Industrial Engine market.

Primary products sold include repair maintenance, customer value agreements (CVA), repair options (quoted major / minor repairs) and Extended Service Coverages.

Sells customer parts and service needed to make repairs, to improve the operating efficiency of the equipment and lower the customer's overall life cycle cost of operating per hour.

Customer support and customer experience is the top priority in this position.

The expected quote to won ratio completion per month in this position is 65-70% or above.

ESSENTIAL DUTIES:


* Customer site visits on assigned accounts for upselling GPPS product support.


* Customer contact in person or via phone, email, virtual meetings (as needed) daily.


* Begin to develop a relationship with new customers to promote current offerings and specials to become the customers go to person for all service needs.


* Qualify and maintain contact with medium to large customers to increase sales of parts and service solutions on CAT Industrial Engine products and non-Cat products.


* Emphasizes to be placed on maintenance and repair services, Advantage/Extended Service Coverages, along with follow up repairs from PM services in addition to parts sales.


* Focus on service offerings surrounding systems monitoring utilizing Caterpillar connectivity and/or other products that GPPS is offering.


* Increase Customer Value Agreements (CVA/PM) and Total Maintenance Repair Agreements, PM Kits, and other service offerings to increase operational efficiencies for the customer.

(Expectation is 10-15% CVA growth per year).


* Completes call activity, leads, opportunities and customer touchpoints in the company provided CRM platform daily.


* Utilize GPPS quoting tool for all quote offerings provided to customer with detailed, accurate scope of work, parts list, labor/travel/Misc.

items with clear and concise information for the customer.


* Maintain accurate monthly sales reports for commission purposes and tracking.


* Identify and maintain target accounts, develop account plans, activities, and PAR tracking in CRM daily.


* All daily tasks are to be completed in a "Safe" manner following all company safety policies.

Safety is always a top priority in every job role.

UNIQUE DEPT.

DUTIES



* Provide quotes to customers for all PM follow up repairs in a timely accurate manner (within 3 days of request).


* Focus on customers assigned that are above breakeven target for EPG Product Support (current guideline is above $8000).


* This role includes qualifying customer accounts, updating customers account information, and assisting customers on new account set up.

This incl...