UNIFY - E2E Software Business Process Referent

Digital supply chain mission is to ensure that SE Business Units are able to provide digitized software ordering and renewal process to countries in order to maximize our customer software journey satisfaction thru shortened delivery lead time, reduced last mile costs and activities, simplified process flows and user journeys.

UNIFY Software Business model transformation is to standardize our end-to-end process flows in handling software business types such as Licensing, Subscriptions, Professional Services and Software maintenance and also to expand our customer base thru enhanced self-service and automated ordering of Software offers.

The mission of the Unify - E2E Software Business Process Referent (BPR) is to:


* Be the expert on the E2E software process defined by the Software Business Process Owner (BPO) for Schneider software offers & One software offers (ETAP, RIB, AVEVA...)


* Be the key interlocutor of Operations for any question / support requirement, related to Unify Software Business process.
+ capture issue and manage recovery action plan.
+ support for process local usage as referent.



* As part of Unify transformation:
+ Understand the Software business models of Schneider software offers & agnostic software offers (EM Software) including the order channel & lifecycle management.
+ Participate to SIT/UAT (Solution Integration Testing/User Acceptance Testing)
+ Build and perform local training for solution usage.
+ Ensure knowledge transfer to operations.
+ Participate & animate to the Hypercare for the software domain.
+ Feed the process roadmap according to observed gaps or expected evolutions.


* Analyze and recommend the suitable to-be-processes for agnostic One Software offers.


* Main KPIs:
+ Backlog of the open points taken from Tests and hypercare phases (tracked thru JIRA & CALM)
+ % training completion before Go live following defined roadmap



* The BPR will interact with:
+ DSC organisation
o Software change management Leader
o Software Business Process Owner (BPO)
o country software deployment team (DSC DnA country leader)
o Schneider Digital & DSC product team



* With Schneider:
+ Country Operations
+ Country Unify transformation leaders

Experience and Qualifications

The E2E software business referent shall have:


* Order process knowledge


* Software business model understanding


* Ability to understand ERP solution


* knowledge of Schneider ERPs


* Schneider software offering


* Listening, negotiation, decision making


* Focused on results & achievements


* Capability to lead knowledge transfer thru trainings


* Issue resolutions, trouble shooting


* Operational & multi-skilled in their domain


* Open & positive minded and open to change

Required qu...