CDI - Floor Manager Zürich (W/M)

Since 1837, Hermès has been a French, family-owned and independent creator, craftsman and merchant of high-quality objects.

Driven by a continuous entrepreneurial spirit and high standards, Hermès cultivates the freedom and autonomy of everyone through responsible management.

The company perpetuates the transmission of exceptional know-how through a strong territorial anchoring in respect for women, men and nature.

Sixteen artisanal trades drive the company's creativity, and its collections are sold in over 300 stores worldwide.

At Hermès, more than 22,000 people around the world work to create "beauty in beauty" in a harmonious, environmentally friendly environment.

Hermès seeks out men and women with a spirit of curiosity, a sense of teamwork and a commitment to quality.

A management style based on trust in everyone, which fosters a collective spirit and continuous learning.

As Floor Manager, your mission is to actively participate in the development of the business, respecting the sense of tradition, quality and service that Hermès aims to promote.

People management and development


* Plan daily activities, setting objectives and assigning tasks to the team;


* Observe the team on the floor and provide ongoing feedback and coaching, supporting their personal development;


* Participate in recruitment activities in partnership with the leading team and in line with the HR strategy;


* Provide induction for new arrivals and ensure their full integration within the team;


* Define personal development objectives for team members, set expectations and targets, coaching them on improvement areas;


* Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition;


* Propose people development plans to store management and HR;


* Identify training needs and share them with the store management and the training manager.

Sales and Customer experience


* Drive the achievement of sales goal through their team members, with a specific responsibility on their departments;


* Develop business strategy and action plan to enhance the growth of their departments;


* Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities;


* Support the store team in difficult and complex sales and in managing complaints;


* Plan morning briefings, ensuring involvement of all team members and support them in their preparation;


* Coach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines.


* Contribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators;


* Develop an action plan to meet targets based on performance indi...