East Asia Zone IT Business Partner

Business Partnership

IT Leader and business partner to the Business (GSC - Global Supply Chain Organization), understanding business priorities and ambitions.

Be proactive in leading the support and delivery digitalization needs.to the Business


* Build and develop relationship key leaders and business stakeholders


* Collaborate with stakeholders to align business/digital ambitions and priorities


* Pro-actively maintain communication channels with key stakeholders


* Take ownership to lead any emergency or P1 incident that affects GSC


* Identify key business teams/stakeholders & seek for a nominee to formal & regular interactions


* Manage digitalization needs, operation, project delivery, escalated issues about business application.

Demand management


* Accountable for "Demand management process" to manage IT demands from Business entities and ensuring demands are approved and budgeted for support Finance and related departments to achieve their goals from an IT perspective.


* Lead and manage demand and certification process


* Monitor & follow progress of project delivery


* Proactively engage Business Leadership to anticipate Digital and IT demands and needs and lead in the strategic readiness and deployment engagement

ERP, Operations Operation Support


* IT Operation support, User inquiry handling and address the issue that affects GSC operations


* Provide ERP operation support, Validate and Manage CHR and work with technical team to deliver solution for SAP ERP system.


* Manage in the evolution of Digital/IT/ERP system in line with business evolution in GSC in EA Zone and the other related processes


* Collaborate with Global/Regional/Local Schneider Digital to align with initiatives/projects roadmaps, change management, resources requirements


* Pro-actively maintain communication channels with GSC stakeholders in East Asia zone for escalations, issues, updates, feedback

Operation Excellence


* Support business operation stable, without critical.


* Seek opportunity to make process improvement through technology.

according to business requirement


* Perform hearing and review for use case possibilities for making operation excellence (Ex.

automation/AI) for efficiency improvement


* Lead delivery collaborate with regional/global team for the business`s digitalization needs.


* Identify risks/areas of improvement & initiate EIT demand or support process


* Anticipate issues/ roadblocks, and proactively engage different Schneider Digital teams to overcome such roadblocks


* Stay up to date with ongoing & new EIT initiatives & programs


* Share/communicate with business in various forums & interactions


* Participate regular digital townhall with digital as well as business communities


* Network with industry peers and understand and be aware of best digital practices


* Become a strategic partner for the GSC leaders in EA Zone...