US Jobs US Jobs     UK Jobs UK Jobs     EU Jobs EU Jobs

   

Global Expert Technical Support (f/m/d)

IMPACT starts with us: We offer our customers around the world digital energy and automation solutions so that energy and resources can be optimally utilised.

This is real teamwork and only possible thanks to the commitment of all our great employees.

At Schneider Electric, we work together every day to build a more sustainable future - maybe soon with you? Apply today and become an IMPACT Maker at Schneider Electric! The Customer Care Center (CCC) is a platform dedicated to providing high-quality support and assistance to customers.

Its main objective is to ensure customer satisfaction by providing responsive service, accurate answers to technical questions, advice on products and solutions, and information on orders and after-sales services.

You will be part of the L3 support level, affiliated to Industrial Automation's Line of Business (LoB), as a technical support expert.

Your IMPACT:



*
+ Solve complex customer problems: Analyze, reproduce, and resolve issues during planning, commissioning, and operation phases
+ Serve as the primary contact for specific solutions, including logic, motion applications, cloud technologies, and legacy software, based on your expertise and interests
+ Support customers in field tests or pilot projects and leverage this experience to enhance development projects and introduce new products and solutions in collaboration with R&D, quality, and marketing teams
+ Actively contribute to improving digital customer experience, knowledge management, and knowledge sharing initiatives
+ Represent customer concerns by communicating feedback and complaints to relevant development project teams

Our Offer:



*
+ Be part of a growing company with a positive industry reputation, who is a recognized leader in a market where energy services are in demand
+ Join an entrepreneurial company with a positive corporate culture and strong team culture
+ We offer a competitive salary and bonus opportunities with excellent benefits
+ Develop different interests in the future? With Schneider Electric, you have all the development opportunities an international group can provide

Your Profile:



*
+ University degree in electrical engineering, automation, IT technology or a completed Techniker degree
+ Strong knowledge of programming machine/motion controls based on IEC 61131 and experience with fieldbus systems (e.g., Ethernet/IP, EtherCAT, Sercos)
+ Knowledge in areas such as drive technologies and operating systems (Windows, Linux, VxWorks) is a significant plus
+ Excellent customer orientation, analytical and problem-solving skills, along with strong organizational abilities
+ Exceptional listening skills and the ability to explain complex concepts clearly to diverse audiences
+ Enjoyment of working in an international and multicultural environment with strong communicati...




Share Job