Room Service Server

JOB OVERVIEW:

Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment.

DUTIES AND RESPONSIBILITIES:

· Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.

· Complete guest payment transactions as outlined in cash and charge procedures.

Document legibly the guest’s order information on guest checks.

· Describe all menu items; methods of preparation and prices as needed.

Work within policy to accommodate guest’s special food requests.

· Performs set-up and closing side-work; stock service station, make coffee, etc.

Preset trays as necessary; prepare flatware “roll-ups”.

· Alert Management of any service and/or safety issues.

Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

· Promote teamwork and quality service through daily communication and coordination with other departments.

Coordinate VIP deliveries with appropriate departments.

· May answer room service phones and record orders; utilize up-selling techniques to increase sales.

· May be required to retrieve trays from guest rooms and hallways within prescribed time period.

· May assist with other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations

This job requires ability to perform the following:

· Carrying or lifting items weighing up to 50 pounds

· Moving about the kitchen

· Handling food objects, products and utensils

· Bending, stooping, kneeling

Other:

· Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor.

· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

· Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.

· Basic math skills are frequently used when handling cash and credit.

· May be required to work nights, weekends, and/or holidays.

WORK AREA: Room Service Station, guest rooms and corridors, service elevators, and all other F&B areas