Business Systems Analyst Senior

Company

Federal Reserve Bank of Cleveland

The Federal Reserve Bank of Cleveland is part of the nation’s central bank and we’ve provided many opportunities for professional growth during our history.

For twenty-five years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99.

This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.

Follow us on LinkedIn, X, Instagram, and our YouTube channel – Cleveland Fed

This role is based in Cleveland, Ohio, and is a hybrid work arrangement - individuals may be required to work some days in the Federal Reserve Bank of Cleveland while working the other days from home.

Organizational Expectations:
As a Business Systems Analyst Senior you will support and assist businesses to implement technology solutions effectively and efficiently by analyzing and defining the requirements of a project or significant effort across the BWise modules and services.

In this role you will also provide support to resolve production issues and assist with high level planning, and will act as a project coordinator, coach, and mentor for staff when needed.

 This role will act as an intermediary between BWise customers and BWise Support Team or IT resources to facilitate the evolution and maturity of BWise features and capabilities to support customer business processes and enhance the customer experience by providing timely, high quality customer support across the BWise modules.

Requires an individual well-versed in working in cross-collaborative settings to answer informational questions and resolve issues and requests as needed.

The position objective is to provide a positive customer experience and enhance the relationships between the BWise Support Team and corresponding customers.

General Responsibilities:
•    Assists departments with developing business case justification for new or enhanced application software. 
•    Develops concise system requirements and use cases for use in development processes to support new or enhanced business functionality. 
•    Actively participates in key designs and integrations, writes release backlogs (epics and stories). 
•    Assists with the functional testing and/or quality assurance testing during the development cycle helping to ensure the developed solution meets the business requirements. 
•    Presents periodic demonstrations of completed software to the stakeholders and training documentation during all phases of the Software Development Lifecycle. 
•    Provides effective and timely communication to all levels of the organization. 
•    Provides analytical support th...