Permanent - Team Leader Womenswear - Dubai Mall

Responsibilities

People development and team management


* Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs.


* Motivate team member with individual recognition via sales results, customer experience results, métier management and customer relationship management.


* Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts.


* Ensure teams receive proper training regularly to develop customer experience, product knowledge, selling skills and other skills for personal development.


* Set up weekly briefing with the team to reinforce the communication with the staff sales and to the management team


* Ensure image and grooming standards are professional, reflective of the brand adhering at all times to the company guidelines.


* Proven ability to deliver commercial results through strategic floor and appointment-based selling.


* Proactive in motivating and supporting the team to achieve individual and collective goals.

Sales and Service


* Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target.


* Ensure a high standard of customer service and experience.


* Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers.


* Organize and animate qualitative, energetic and relevant morning briefing on a regular basic.

Operations


* Be present in the selling floor as manager on duty to oversee daily store operation.

Assist team whenever required in the selling process or in any other operation.


* Ensure the store operation standards of his/her perimeter: stock management and CRM.


* Complete the Daily Sales Report accurately with qualitative feedback when required.


* Organize and manage breaks and staff roster to ensure adequate floor coverage.

Product


* Always ensure and maintain a neat and tidy visual merchandising.


* In charge of several métiers/product categories in terms of sales, visual merchandising, inventory control, training, etc.


* Be responsible for market updates and give buying advises to store manager.

Profile


* Extensive experience in the fashion industry, with a strong understanding of trends and market dynamics.


* Skilled in engaging and building relationships with high-net-worth clients to drive loyalty and sales.


* Consistently polished and well-presented, embodying professionalism and brand standards.


* Over 3 years of experience in luxury brands, with a deep appreciation for the sector.


* Minimum 2 years' experience in a supervisory role within a luxury sector.


* Exposure to a diverse clientele, ensuring adaptability and cultural awareness in client interactions.


* Fluenc...