Warranty Manager

Warranty Manager

Raleigh, NC, USA Req #1566

Tuesday, January 14, 2025

Employee may work from any of our branches.

PRIMARY FUNCTION:

Provides leadership to warranty analyst team by coaching and guiding others, as well as, performing warranty compliance responsibilities in four key areas Extended Service Contracts, Warranty Training, Warranty Accounting and Warranty Analyst activities.

The overall goal is to utilize established and/or develop new policies and procedures to assure maximum recovery of warranty revenue.

DIMENSIONS :

Supervise: 1 + Warranty Analyst/s

Warranty Claims/ month: 175-200

Divisional Revenues: 200M

ESSENTIAL DUTIES :

I.

Group Leadership -Estimated Time Spent = ~ 25%

Provided daily and long-term leadership for the direct report associates to include but not be limited to the following activities:



* Train and develop and motivate staff.


* Manage analyst/s to include, interviewing, hiring, coaching, disciplining, dismissing and conducting performance reviews.


* Determine work procedures, prepare work schedules, and expedite workflow.


* Monitor productivity; generate and maintain reports.


* Monitor claims reporting, branch resolve budget reporting.


* Study and standardize procedures to improve efficiencies.


* Work with group leaders to plan and coordinate the agenda for the team meetings, etc.


* Conduct quarterly review meetings with operations management.

II.

Warranty Training -Estimated Time Spent = ~ 20%



* Facilitate warranty training group classes for technicians, service clerks and service managers.


* Conduct "one-on-one" training when needed, especially for new service associates.


* Provide technical resource warranty information, problem solving and guidance for service , sales and new warranty associates.

III.

Warranty Accounting Resolution -Estimated Time Spent = ~ 25%



* Troubleshoot accounting procedure problems.


* Review G/L accounts for misapplied money.


* Assist new analyst in reviewing their accounts and resolving unique or difficult problems.


* Audit warranty process and claims in conjunction with other analyst to ensure all policies are being followed per division.


* Monitor and work all warranty-related reports including recovery rate, claims pending, settlements and score cards and all other reports available for the division.

IV.

Warranty Analyst Duties -Estimated Time Spent = ~ 25%

Must be able to fully perform the below duties and assist on this area to coach others, solve unique problems and/or assist at key "overload" volume.



* Analyze all warranty work orders to determine warrant ability of repair, accuracy and completeness of technical information provided and inclusion of necessary supporting documentation.

Requires the ability to interpret failure information and a thorough understanding of the various engine systems.


* Compile warranty claims using on-line computer warranty program for HYG an...