Operations Manager

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Job Description

Job Summary

This position is with Informative Research, part of the Stewart Title family.

This role involves carrying out first-level management and leadership responsibilities to support the overall strategy and execution of contact center operations.

The individual will manage and coordinate operational/business strategies and activities for a functional or geographic segment (ex.

division) of the organization.

Job Responsibilities


* Manages and coordinates organization, branch, production, functional or department operation/business strategies and activities


* Participates in developing, interpreting and implementing policies and procedures for the assigned functional area/department


* Assigns or delegates responsibilities for specified work or functional activities and ensures attainment of operating goals


* Serves as a resource in providing work direction and assistance in resolving issues as they arise


* Manages individual contributors and/or supervisors


* Accountable for the performance and results of a team within area of specialty


* Assesses departmental priorities to address resource and operational challenges


* Decisions and problem solving are guided by policies, procedures and department plan; receives guidance from senior leaders


* Applies understanding of the business and how own area integrates with others to achieve departmental objectives


* Reviews the team’s ability to achieve service, quality and timeliness of objectives


* Identifies and solves technical and operational problems; understands broader impact across the department


* Manages one or more generally related teams; adapts department plans and priorities to meet short-term service and/or operational objectives


* Performs all other duties as assigned by management

Education


* Bachelor’s degree in relevant field preferred

Experience


* Typically requires 8+ years of related work experience

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities.

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