Tech Partner Queretaro

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 135,000+ employees thrive in more than 100 countries.

From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

http://www.youtube.com/watch?v=YtExntUe89c

Great people make Schneider Electric a great company.

We are looking for a rock star Tech Partner to join our team in our Queretaro plant .

In this role you will be responsible for a wide array of support services.

Expert level training/mentoring will be provided by Schneider Electric to ensure that you are successful in the role.


* Work with an intelligent and diverse workforce


* Be a contributor to global energy efficiency and sustainability


* Work with and learn about cutting edge technologies every day


* Feel energized and have a great sense of accomplishment supporting your co -workers

What do you get to do in this position?


* Create, Receive, Monitor, Maintain and Resolve work tickets


* Imaging, Setup and Support of computer(s), monitor(s), mobile device(s)


* Maintain on-site presence at designated service locations to support end users


* Software installation and support in accordance with Schneider standards


* Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment


* Training end users on how to operate office automation equipment as requested


* Hardware platform troubleshooting and management


* Software platform troubleshooting and management


* Perform secure password management for all provided passwords


* Support access to corporate network/wireless and applications (both on network as well as over VPN)


* Coordinate execution of tasks with guidance from Service Desk representatives


* Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking


* Other duties as assigned

Qualifications

We know skills and competencies show up in many different ways and can be based on your life experience.

If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if:


* Bachelor's degree in Computer Science, Software Engineering or related fields


* English Intermediate - Advanced


* Available to work on site.


* You have 1 - 3 years of technical support experience, previous deskside technician support experience desired.


* Office 365 experience desired


* ITIL and ITSM experience desired


* 1 - 3 years of experience in implementing, troubleshooting and supporting end user technologies & services, preference given to experience in medium to large sized en...