Systems Service Engineer / Specialist

What will you do?

You will be providing highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnosis, troubleshooting, service, and repair of complex equipment and systems.

You will also check out and approve operational quality of system equipment.

You will instruct customers in the operation and maintenance of their systems.

You will serve as the company liaison with customer on administrative and technical matters for assigned projects.

This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.



* Manage Customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.


* Ensure that the customer's system is updated to the latest software, quick fixes, and hardware.


* Prepare upgrade plans for the customer's systems.


* Provide field Beta testing in region and provides feedback as required.


* Follow all technical procedures and tools for Global Service.


* Provide technical review of orders for clients and any other proposals that are requested to perform.


* Analyze technical risk of expansion projects and upgrades.


* Identify deficiencies in products and procedures which affect customer satisfaction, recommending solutions/workarounds.


* Provide technical assistance to meet required company objectives of quality and customer satisfaction.


* Attend technical training that includes systems and instruments, as well as application, process control, communication, and safety.


* Provide data as requested for any reports to assist management in decisions pertaining to customer satisfaction, sales marketing, engineering, quality control, support, and employee satisfaction.


* Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.


* Understand and enforce Schneider Electric Process Automation contractual obligations on major projects and ensure customer satisfaction.


* Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.


* Perform system testing, factory acceptance testing (FAT) and develop test documents.


* Document preparation and obtain customer's approval per document specification and schedule


* Coordinate with factory for product related issues and resolve.


* Respond to field technical questions and inquiries from customers in a timely manner.


* Refer customer requests to company specialists (consultants) as required.


* Assist sales personnel with resolution of customer responses.


* Attend bid review meetings as required by sales staff and management.


* Site start up and commissioning systems.


* Work with GCS (Global Support Center) team as required.

What qualifications wi...