Omnichannel Biometric Senior Product Associate - Payments

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Omnichannel & Biometrics team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities


* Develop requirements and orchestrate implementation of fraud tools for identity verification and transaction processing for an innovative biometric wallet service


* Collaborates with Merchant Services risk teams to minimize risk and fraud for biometric payments and evaluation of internal and external fraud solutions


* Coordinates with the Customer Support Product Managers on risk surveillance and risk management


* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Writes the requirements, epics, and user stories to support product development


* Support teams in responding to, investigating, managing and resolving high-impact incidents and escalations

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Developing expertise and previous integration experience with identity verification platforms (like: Telesign, Prove, Threatmetrix, Emailage, or Pipl/elephant.online) and/or risk management platforms (like: Kount, Visa Decision Manager, Singifyd, Cybersource, Forter, SifT)


* Fraud/Risk management experience in card payments at an Issuer, Acquirer, Network Brand, Large Merchant or Service Provider.


* Knowledge of common fraud vectors such as Synthetic Identity Fraud, Account Opening Fraud, etc


* Proficient knowledge of the product development life cycle


* Experience in product life cycle activities including discovery and requirements definition


* Developing knowledge of data analytics and data literacy


* High level of integrity and discretion to handle confidential information


* Exceptional ownership and bias for action: willi...