Loan Servicing Specialist IV

Apply today to become part of a dynamic team dedicated to delivering exceptional client service and making a meaningful impact!

Job Summary:

As a Loan Servicing Specialist in the Commercial Banking team, you will handle inbound calls from internal clients, providing professional service with a focus on one-call resolution.

You will analyze transactions and documents to resolve client inquiries and maintain a thorough understanding of our products and services.

Job Responsibilities:


* Handle inbound calls from internal clients.


* Provide high-quality, professional service with emphasis on one-call resolution.


* Analyze and interpret transactions, statements, and loan documents.


* Maintain a high level of knowledge of our products and services.


* Work in a fast-paced, constantly evolving environment.


* Multitask with various duties and ensure timely delivery of tasks.


* Provide client service support on payment and draw requests.


* Research accounts and complete servicing forms to fulfill client requests.


* Demonstrate exemplary teamwork skills with a positive attitude.


* Assist team lead/manager in resolving complex queries and client complaints.


* Understand US banking and regulatory requirements around data security.

Required Qualifications, Capabilities, and Skills:


* Minimum of 5 years of contact center or loan servicing experience.


* Strong written and verbal communication skills.


* Proficient in Microsoft Office suite.


* Ability to work independently and as part of a team.


* Strong time management and prioritization skills.


* Self-driven and eager to learn.


* Strong analytical and problem-solving skills.


* Ability to use multiple applications and tools simultaneously.


* Controls and innovation mindset.


* Ability to adapt to changes and new tasks.


* Ability to handle and analyze KPIs and team metrics.

Preferred Qualifications, Capabilities, and Skills:


* Experience in creating and managing Excel reports.


* Familiarity with data security and protection regulations.


* Experience in handling escalations and client complaints.


* Ability to work flexibly between 8:00 AM to 7:00 PM Central Time.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or for...