Supervisor, Office

What You'll Do :

• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Communicate work procedures and company policies to staff.
• Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
• Make recommendations to management concerning such issues as staffing decisions and procedural changes.
• Monitor inventory levels and requisition or purchase supplies as needed.
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
• Resolve customer complaints and answer customers' questions regarding policies and procedures.
• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
• Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.
• Collaborate with workers and managers to solve work-related problems.
• Evaluate employee performance and prepare performance appraisals.
• Conduct staff meetings to relay general information or to address specific topics, such as safety.
• Counsel employees in work-related activities, personal growth, or career development.
• Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures.
• Assess training needs of staff and arrange for or provide appropriate instruction.
• Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution.

What Experience and Education You Need :

• HS diploma or equivalent
• 3+ years of related experience

Physical Requirements :

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane up for business
• May require a visit facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 2...