Plant Customer Service Manager

This position is accountable for managing large customer engineered to order projects at the Mount Juliet, TN site to ensure the customer receives the best service possible and Schneider Electrics sales opportunities are maximized.

The project scope typically incorporates complex equipment and can extend over multiple years.

What will you do?


* Takes ownership for the customer as the primary order management contact at Schneider Electric


* Initiates, plans, executes, controls, and closes customer projects/programs


* Confirms customer requirements, which includes drawings, specifications, job site requirements, Bill of Material alignment with specifications, and clarifying exceptions


* Manages complete job process from order preparation, thru manufacturing release, product shipment, post shipment support and financial reconciliation


* Partners with Field Sales or higher-level project management roles to validate the project's statement of work and contract terms with the customer


* Manage budget, project schedule, risk & opportunities, and Variation Orders & Claims


* Accurately and expeditiously handles all customer complaints and inquires, including status, production, delivery, and billing inquires


* Responsible for managing team of at least 6-8 customer service order engineers with involved attention to goal setting, performance management, competency development, recognition, engagement, and well-being

Let us learn about you! Apply today.

What's in it for me?


* Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k)+ match, and more.

Who will you report to?

Plant Manager

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

What qualifications will make you successful for this role?


* Bachelor's degree in engineering, technical science, business (or equivalent)


* 5+ years of experience in leading diverse business and technical teams


* 3+ years of Project Management experience


* The ideal candidate will possess excellent communication and interpersonal skills, the ability to multitask, work in a fast-paced environment and have time management skills


* Standard business application software experience to include MS Office 365, MS Excel and MS Access


* Knowledge of ETO (Engineered to Order) products from a project management standpoint

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

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