Customer Data Steward

In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work.

From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in.

Working at Schneider Electric means working toward a cleaner, better world.

You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role:

We are looking for a Customer Data Steward to make an impact! This role focuses on ensuring the integrity and compliance of our customer records across various systems, playing a crucial part in our data management efforts.

We are looking for someone with strong business acumen who understands the intricacies of data definition, production, maintenance, delivery, and consumption, while adhering to data quality, security, and confidentiality standards.

You will have the opportunity to monitor key performance indicators related to data quality, lead data correction initiatives, and identify improvement areas throughout the data lifecycle.

Collaborating closely with the Data Domain Owner and key stakeholders, you will make a significant impact in enhancing our data practices.

If you are passionate about data quality and are ready to take on a vital role in our organization, we would love to hear from you!

What will you do?


* Data Quality:
+ Global Data Quality improvement activities
+ Data correction and cleansing (correction of DQC - Data Quality Checks) and duplicate clean-up (match & merge).
+ Treatment of Service Now support tickets (incident management and user requests), solving of Data Quality issues.



* Operational Tasks:
+ Salesforce account update processing and follow-up (AUR).
+ Data monitoring and tracking (based on local and global Data Quality dashboard and KPIs.
+ Validation of IT platform or tools evolutions or improvements (UAT testing).
+ Data migration and updates from not connected sources (if required).



* Secondary Tasks:
+ Knowledge/competency transfer to other stakeholders.
+ Contribution to projects or other activities (analytics, data quality improvement, local tools etc.).
+ User support and training.



* Interactions:
+ Collaborate and interact with various cross-functional stakeholders, mainly:
o 3rd Party Data Domain Leaders
o Regional Data Offices
o Sales Organization
o Customer Care Centers
o Marketing / DCR (digital customer relation team)
o Services
o Finance

What's i...