Quality Analyst Provider Liaison - Veterans Evaluation Services

Description & Requirements

Maximus is currently hiring for Quality Analyst Provider Liaisons to join our Veterans Evaluation Services (VES) team.

This is a remote opportunity.

The Quality Analyst Provider Liaison (QAPL) is responsible for acting as a point of contact for contracted medical providers on an individually assigned basis.

They will provide specified guidance on DBQ worksheets and a comprehensive understanding of VA rating criteria as well as technical support for providers in the use of the Portal.

Additionally, a QAPL will help assist providers become proficient in the performance of Compensation and Pension examinations.

Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.

Essential Duties and Responsibilities:

- Provide support for medical providers via the physician help line and email regarding their MDE reports and DBQs.

- Maintain and respond to all emails in the QA Provider Liaison inbox with a sense of urgency.

- Forward all Provider requested diagnostics to assigned QAs/ NPLs.

- Ensure all received faxes from the portal fax line are forwarded to the correct contact/ department.

- Follow up on all voicemails from the physician help line.

- Interacts diligently with different VES departments on a provider support basis.

- Participates in an on- call rotation to assist providers in a urgent response who have emailed physician help needing assistance.

- Assist providers with technical difficulties, use of the Portal and access to medical records.

- Ability to commit to a two-month training period with zero absences required

Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.

Home Office Requirements Using Your Own Equipment:

- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)

- Preferred Windows or Mac (no Chromebooks)

- OS for Windows - Windows 10 or newer

- OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- USB plug and play wired headset with a microphone and noise suppression

- Private work area and adequate power source

- A second monitor is highly recommended for most positions

- Must currently and permanently reside in the Continental US

Home Office Requirements Using Maximus-Provided Equipment:

- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- Private work area and adequate power source

- Must currently and permanently reside in the Continental US

Minimum Requirements

- High school diploma or GED required.

- 6 months of VES Quality Analyst experience or 1 year of VES experience, or 1 year of experience in a Quality Cont...