Salesforce Administrator

 
Job Duties and Responsibilities
•    Maintain SFDC partnership and platform including renewal management and negotiations
•    Meet with decision makers, system owners and end users to define business, financial and operation requirements, and system goals
•    Identify and resolve system issues and escalations
•    Identify, plan, and implement new SFDC features and functions in response to business needs and because of new SFDC versions
•    Conduct new employee orientation and ongoing training sessions on SFDC to promote and support standard business practices, operations, and adoption
•    Perform tests, including end-user reviews; for modified and new systems, and other post implementation support
•    Develop and document all proposed changes to current workflow, in order to optimize processes within the organization
•    Research available applications for extension and improvement of Salesforce capabilities
•    Perform data management, including importing, exporting, and maintaining data integrity
•    Create and maintain reports and dashboards to help users and executives gain insights
•    Manage tool security and compliance requirements to ensure the protection of customer and business data
•    Make updates to approval workflows (as defined by sales/operations leaders)
•    Make updates to sales workflows and processes (as defined by sales/operations leaders)
•    Provide reporting and analytics (as needed/defined by sales/operations leaders)
•    Make updates to Conga Contracts for SFDC and Conga Sign (as defined by sales/operations leaders)
•    Make updates to sales orders and quote templates (as defined by sales/operations leaders)
•    Maintain and support SFDC integrations to other MEDHOST systems
•    Perform user profiling, management, and terminations
 
Job Requirements
•    A bachelor’s degree preferred
•    1-3 years experience with Salesforce administration and proof of certification required
•    Microsoft Office Suite - proficiency in Excel is a must, advanced skills desirable
•    Experience with data improvement and migration a plus