Learning Operations Manager

Company

Federal Reserve Bank of St.

Louis

The Learning Operations Manager will lead a team of operational analysts and producers who are responsible for the innovation, execution, and maintenance of Supervision Learning’s content delivery channels, specifically the Rapid Response® and podcast programs.

The Rapid Response® program has supported the Supervision business line for more than fifteen years and is recognized as a “just-in-time” communication and information sharing platform utilized by System leaders, subject matter experts, and the Board of Governors.

Podcast programming allows learners across the System to learn through storytelling; uniquely designed shows deliver compelling content on topics of interest both within and outside of the Supervision business line.

In addition, the Learning Operations Manager will have shared responsibility for the administration of operational components of Supervision Learning courses.

Supervision Learning is a national, virtual team that supports the Federal Reserve System Supervision examiner training programs.

You will be part of national Supervision Learning, which is comprised of staff from all 12 Reserve Banks and the Board of Governors, operate virtually and meet periodically in person.

Our custom learning solutions use leading-edge technology and range from quick-to-market deliverables to comprehensive training curricula.

Our team works in a collaborative environment, and we value creativity and new ideas.

We have an experienced and diverse team that includes instructional designers, subject matter experts, and project managers.

We believe in respect, learning, and teamwork.

Learning Operations focuses on the delivery of learning solutions that address knowledge gaps and the soft skills necessary for staff to serve in supervisory roles.

You will support the Federal Reserve System need to deliver supervisory messages while creating efficiencies through national deployment of those messages.

You will report to the Assistant Vice President.

Responsibilities


* Participate on a virtual team of strategic leaders, project managers, instructional designers, analysts, and producers to support learning solutions that address identified developmental needs.


* Lead the operational components of our Supervision Learning virtual and in-person courses, including ongoing learner support and communications with Reserve Bank learning staff.


* Build and coach an effective team through engaged performance management and career development conversations.


* Partner with stakeholders to use business experiences, relationships, and available data to deliver content via multiple delivery channels.


* Oversee the intake of new Rapid Response requests, recognizing the priority and optimal solution for quick to market delivery of content to staff.


* Utilize and improve the processes that support Learning Operations programs’ execution, improving the presenter, host, and audien...