IT User Support Technician - Level III

ABOUT THE POSITION

The County of Riverside seeks candidates to fill positions throughout Riverside County.

A list of eligible candidates will be established to fill current and future vacancies.

The Riverside University Health System - Medical Center is recruiting for an IT User Support Technician - Level III position.

The selected candidate will join the Information Services Team located in Moreno Valley.

The IT User Support Technician - Level III will have proven expertise and knowledge in troubleshooting IT hardware ( tablets, smartphones, laptops, desktops and printers ) and software problems.

R esponsibilities will include researching solutions, planning, installing, configuring, maintaining and upgrading hardware, operating systems ( Windows Active Directory, ServiceNow, Microsoft Exchange and Microsoft 365 Business) and department applications that are critical for County success.

The RUHS IT Team seeks candidates who have excellent customer service skills developed in a service provider role; understand how to successfully navigate and deliver results for customers with competing agendas, processes and/or priorities; understand team dynamics when leading and mentoring and possess strong project management experience.

Highly competitive candidates will have lead or technically advanced experience in a large enterprise environment, requiring strong organizational skills.

While not required, the following CompTIA certifications are preferred: A+, Network+ and Security+.

Meet The Team! Riverside University Health System consistently receives national recognition for its progressive and innovative care, as well as being known as one of the top employers in the region.

Mission..."Improve the health and well-being of our patients and communities through our dedication to exceptional and compassionate care, education, and research."

EXAMPLES OF ESSENTIAL DUTIES

• Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow-up on and report aged calls to ensure timely response.

• May provide oversight, mentor, and delegate work to subordinate staff; may participate in the employee selection process and recommend corrective action.

• Repair, patch and provide network support to systems; support several sites and servers.

• Monitor and distribute work tickets to technicians; coordinate user support proper use of software and hardware; coordinate resolutions to desktop communication problems and remote systems connections; coach users in correcting reported problems; coordinate equipment deliveries, software licensing compliance and inventory control.

• Provide project oversight; evaluate and determine viability and compatibility of hardware and software with systems; make decisions for issues and act as escalation support when needed.

• Create and delete user accounts; maintain security by adding and removing users from security groups.

• Support users assisting with...