Quality Manager

Description & Requirements

Maximus is excited to announce a rewarding opportunity for a Quality Manager within the Wisconsin Works W-2 Project, located in Milwaukee, WI.

This role is essential to the success of the project, which focuses on reduction of dependency on public assistance by promoting work and self-sufficiency among low-income families in Wisconsin.

The Quality Manager oversees daily program operations, ensuring compliance, managing audits, and driving quality assurance and training initiatives to enhance performance and operational efficiency.



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*This position is contingent upon award of the program

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Why Join Maximus?

- Competitive Compensation - Quarterly bonuses based on performance included!

- ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- ️ Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.

- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.

- Tuition Reimbursement - Invest in your ongoing education and development.

- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Design, develop and implement training curriculum and supporting materials.

- Develop training schedules based on the evaluation of the need for new staff.

- Develop and deliver training through input and communication with the client and leadership.

- Ensure that Client Service Reps are provided with updated knowledge required for the project, which includes management of changes to scope and direction.

- Communicate operating policies and procedures and ensure compliance with contractual agreement.

- Arrange staff training on a regular and ongoing basis regarding telephone protocols and project information obtained through quality assurance monitoring.

- Manage quality operations including planning, implementing, monitoring, and reporting functions.

- Manage internal and external customer expectations related to quality management, and effectively communicate corporate quality standards across the project.

- Support and improve the Quality Program and provide the leadership and di...