Senior Operations Manager

Description & Requirements

Maximus is excited to announce a rewarding opportunity for a Senior Operations Manager within the Wisconsin Works W-2 Project, located in Milwaukee, WI.

This role is essential to the success of the project, which focuses on reduction of dependency on public assistance by promoting work and self-sufficiency among low-income families in Wisconsin.

The Senior Operations Manager ensures compliance, leads teams, and drives strategies to optimize service delivery and success.



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*This position is contingent upon award of the program

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Why Join Maximus?

- Competitive Compensation - Quarterly bonuses based on performance included!

- ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- ️ Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.

- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.

- Tuition Reimbursement - Invest in your ongoing education and development.

- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

-Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing, and compliance with internal and external requirements.

- Ensure project compliance with all applicable requirements of the contract, State and Federal regulations as well as corporate policies.

- Manage direct reports and the cost-effective operation of all project tasks.

- Manage subcontractors that provide services to program.

- Manage audits of operations.

- Collaborate with other Managers to ensure effective coordination of activities.

- Develop and implement operational policies and procedures in collaboration with other key stakeholders.

- Establish and maintain effective relationships with clients and other external entities.

- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.

- Manage the project's quality assurance and training programs as well as corrective actions to ensu...