Emergency Assistance Specialist - Milwaukee, WI

Description & Requirements

Maximus is hiring an Emergency Assistance Specialist based out of our office in Milwaukee.

The ideal candidate will have valuable case management experience, thrive in a demanding, fast-paced environment, and be skilled at multitasking with strong abilities in assessing client needs, coordinating services, and providing effective support.

This role begins as a contingent agent position, with the potential to transition into a regular full-time role at Maximus, typically after 90 days of successful employment.

Why Maximus?
- Competitive Compensation - Quarterly bonuses based on performance included!
- ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- ️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Ter m Disability coverage.
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognitio n Platform - Acknowledge and appreciate outstanding employee contributions.
- D iversit y, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- Tu itio n Reimbursement - Invest in your ongoing education and development.
- Emp loye e Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Prof e ssiona l Development Opportunities - Participat e in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.

- Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.

- Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.

- Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.

- Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.

- Collaborate with team members to provide expertise and support in resolving participant issues effectively.

- Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.

- Share updates regarding outreach and engagement i...