Technology Operations Director

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.

This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.

Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.

Operations Director key accountabilities



* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.

With the ability to absorb new services at pace.

Manage Operations following ITIL standards



* Incident and Problem Management


* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.


* Maintain a full inventory of Technology Assets and Service Catalogue


* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.


* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow

Transformation


* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.


* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools

Delivery of Infrastructure projects


* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services


* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction


* Integrate technology service operations for M&A activities aligned with growth plans

Stakeholder Management


* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...