Patient Care Technician - PCT - Training Provided

Location: 90 Glacier Drive, Westwood, MA



* 2021, 2022 and 2023 America's 'Most Loved Workplaces' by Newsweek


* NO Overnight, Sunday or on-call shifts.


* Major holidays off! (Thanksgiving, Christmas and New Years Days)


* No prior healthcare experience required, on the job, paid 12 weeks of training to become nationally certified.

Upon certification receive a pay increase & promotion


* 70,000+ dedicated employees, 200,000+ patients, 2,600+ dialysis centers, 350+ research sites across North America


* Largest provider of renal care products and services in the nation, including state-of-the-art dialysis machines, dialyzers and pharmaceuticals, and we are home to the country's largest renal specialty laboratories


* Up to $5,200 RN tuition reimbursement per calendar year

PURPOSE AND SCOPE:

Supports FMCNA’s mission, vision, core values and customer service philosophy.  Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.

Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with FMCNA policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies.

Responsible for the setup and operation of hemodialysis machines.  Assist in the maintenance of a safe and clean working environment.

Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the FMC Quality Enhancement Goals (QEP).

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:


* Responsible for driving the FMS culture through values and customer service standards.


* Accountable for outstanding customer service to all external and internal customers.


* Develops and maintains effective relationships through effective and timely communication.


* Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES

PATIENT CARE:


* Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access.


* Welcome assigned patients and inquire as to their well-being since their last treatment.

Report any complaints or observations to the nurse supervisor.


* Evaluate vascular access for patency and report any unusual findings to nurse supervisor.


* Obtain necessary pre and post treatment vital signs and weight.  Report unusual findings to nurse supervisor.


* Perform vascular access evaluation pre-treatment ...