Regional Quality Manager - Canada

Regional Quality Manager

Intertek is searching for a Regional Quality Manager to join our Building & Construction team at our Mississauga, Ontario (Toronto) testing laboratory supporting the Mississauga, Coquitlam, and Winnipeg laboratories.

Qualified candidates may be considered for working remote or at one of the supported locations; travel is required.

This is a fantastic opportunity to grow a versatile career in Quality Assurance!

The Regional Quality Manager is responsible for providing managerial oversight and completion of B&C Products Quality functions, assuring proper communication and resources for scheduling and coordination of all compliance activities in order to meet timeline objectives.

What you’ll do:

Listed examples are illustrative and representative of the tasks required of this position and are not intended to be complete or exclusive.


* Interact with clients and provide exceptional customer service


* Follow and enforce all safety requirements and company policies


* Coordinate, maintain, and expand as needed all certifications and accreditations for assigned B&C OUs


* Coordinate, prepare, and participate in applicable accreditation audits and regulatory agency inspections


* Evaluate and submit responses to all audit/inspection reports, both internal and external, and perform follow-up evaluations as required


* Plan, coordinate, and conduct audits of vendors and of internal systems, processes and documentation to assure compliance to applicable regulations and lab SOPs


* Escalate to management observed quality and compliance trends in areas inspected


* Work with management on Quality metrics for process review and improvements


* Develop, coordinate and provide annual B&C Quality training


* Provide advice and guidance on interpretations of regulatory requirements and SOPs


* Actively partner with Managers-OU to establish and communicate existing best practice Quality procedures for testing areas


* Organization of all controlled documents electronically such that they are easily accessible by all users and be the gatekeeper for all controlled documents


* Coordinate participation in, and review results of, Proficiency Testing/Inter-laboratory Comparisons/Round Robins, documenting and investigating irregularities/outliers


* Coordinate and dispatch staff and equipment to best utilize personnel and equipment to meet customer schedule and project needs


* Establish and execute a personnel training and professional development plan


* Mentor and develop staff by setting appropriate goals and objectives


* Leverage operations to achieve growth objectives of the business


* Ensure maintenance and calibration of test equipment


* Participate in industry organizations related to Quality


* Performs other work as required

What it takes to be successful in this role:

EDUCATION & EXPERIENCE


* High School Diploma or GED required


*...