Support Coordinator

Support Coordinator

Norfolk, Norwich

Permanent, Full Time (37.5 hours per week)

Pay £12.65 to £13.40 per hour plus great benefits including Health Cash Plan!

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better?  As our support coordinator, you’ll be at the heart of supporting our customers who have complex needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations.

Amazing we know!

Typical day as a Support Coordinator


* Creating support plans with your customers and coordinating our small team of Support Workers working to the plans.

You will provide person centred support to our customers who experience a range of different needs including mental health, drug/alcohol addiction and offending.


* Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.

You’ll help them with daily activities as well as housing benefit claims, making sure that these are received on their rent account.


* Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.


* Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void rooms within set timescales.


* You’ll ensure we are health and safety compliant and that maintenance standards are met.

This also involves carrying out risk assessments, support planning, goal setting and regular reviews.


* Cuppas, chats and catch ups.  There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too.    

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You bring


* Passion to support our customers to live their best life, working collaboratively with an eye for detail. 


* Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.


* Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.


* Able to take on a lead role within the team, offering guidance and support to your colleagues.


* The ability to work on your own initiative, positively influencing people from all different backgrounds.


* A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.

Confident working collaboratively with colleagues in other parts of the business as well as with external partners.


* Experience of coordinating and assessing customer referrals.


* The ability to work on your own initiative, remain calm under pre...