Bilingual Customer Care Associate – Full Time

Location: Sioux Falls, SD
Shift: Monday - Friday ranging from 8:00am - 9:00am and ending between 5:00pm and 6:00pm.

Rotating Saturdays 9:00am - 12:00pm
Job Schedule: Full-Time
Company: First PREMIER Bank

About the Role
This role provides customer support to bank customers through telephone, email and messaging and delivers best-in-class customer support as the primary point of contact for inbound customer issues/inquiries.

Job Duties and Responsibilities


* Interacting with customers in a professional manner


* Provide best-in-class customer support for online and offline banking

Skills and Qualifications


* Exhibit a high level of personal ownership


* Can resolve customer issues and help deepen the customer relationship with First PREMIER Bank


* Possess mastery of the English language with exceptional verbal and written communication skills


* Ability to work accountably and focus independently, while still working as part of a team


* Strong critical thinking abilities, attention to detail, analytical and problem-solving skills


* Education and/or minimum of 1 year of experience in banking and/or customer relations required

Competitive Benefits Package


* Full medical benefits when working 20+ hours per week


* Traditional and High Deductible health plan options available


* FREE dental and vision coverage


* Generous Paid Time Off plans


* 401(k) – dollar-for-dollar match up to 5% of total compensation


* Special discounts and offers for events at the Denny Sanford PREMIER Center


* PREMIER Wellness Program


* Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year


* Fun Employee Parties

Our Culture


* Emphasis on personal success, respect, health, wellness, fun and giving back


* Employees are rewarded, valued, and celebrated for hard work


* Various Career advancement opportunities and growth


* Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

See job description