Order Processing Specialist

What will you do?
• Follow up order execution (EDI, delivery creation, shipment...) : complete process from order entering till order shipped.
• Follow up portfolio & KPI's of service & root cause analysis • Reporting main KPIs (OTDS/C, CCL, BOL, NOR, LOQ...) to customers & participation in SIM
• Ensure respect of SLA and customize as needed
• Be the SPOC of the customer to forward VOC to internal team
• Prepare set of documents requested by customer (co's, insurance certificate, proformas , export documents, etc) • Ensure information flow : lead times , delays , availability stock, blockage at SO / material level , any other request in logistics
• Validation of technical / sales orders
• Urgencies / critical requests and returns / quality request follow up
• Support to the CCC / BU • propose and participate on new improvements
• Handling customer claim request (LCR or CCMP)
• Participate in visit and/or consultation of customers and front offices to understand the different logistics solution needs, priorities and expectations per customer segment
• Any other tasks, responsibilities and projects assigned by the line manager or site manager Supply Chain and activities executed by CCC: Sales order administration team.

Who will you report to?

Supply Chain Planning Manager

What qualifications will make you successful?
• Bachelor's Degree preferred, but not required.

Equivalent experience and skills can be substituted for education
• Knowledge/experience with systems S4/SAP, Symmetry, SALe, Q2C, SE Advantage, Salesforce, and AMAPs
• Customer focused mindset.
• Previous knowledge of and considerable experience with scheduling and loading
• Working knowledge of Microsoft Office products Excel, Word, Outlook, Access
• Excellent time management/task completion skills
• Ability to prioritize and determine importance of activities
• Self starter with initiative to seek opportunities for improvement
• Desire to learn everyday and progress in understanding of job functions and next progression

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

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