Director Service Engineering

Johnson & Johnson MedTech is recruiting for a Director, Service Engineering within our MedTech Surgery organization.

The location for this position is Santa Clara, CA.

At Johnson & Johnson MedTech, we are working to solve the world's most pressing healthcare challenges through innovations at the intersection of biology and technology.

We harness our deep expertise in surgery, orthopedics, vision, and interventional solutions to design healthcare solutions that are smarter, less invasive, and more personalized.

The MedTech Surgery organization was recently established to combine Ethicon's market-leading surgical portfolio with the Robotics & Digital Solutions portfolio.

The MedTech Surgical organization is comprised of: Wound Closure & Healing and Biosurgery, Endo Mechanical and Energy, OTTAVA (Surgical Robotics), MONARCH (Flexible Robotics), and MedTech Digital.

Position Summary:

The Ottava robotics program has been in development stages.

As we look to mature the business and consider 'on market' strategies, we need to mature our engineering capabilities with a strategic leadership that has oversight of service requirements and can influence product design for serviceability.

This role is critical to ensure the design evolution in OTTAVA (product updates & upgrades) achieves the Service requirements for a clinically and commercially viable Service product.

This role also supports the total lifecycle management, analyzing strategies for obsolescence and other end of life considerations.

Key Responsibilities:


* Develop and implement a comprehensive serviceability requirements strategy to ensure products are designed for easy maintenance and support, addressing both hardware and software needs effectively.


* Oversee the strategic development and continuous improvement of comprehensive service documentation frameworks for product upgrades and updates, ensuring alignment with industry standards and best practices while driving initiatives to gather and integrate user feedback for enhanced usability and effectiveness.


* Influence the organization and lead recommendations to implement innovative digital solutions and predictive maintenance tools that enhance serviceability by enabling real-time monitoring and efficient maintenance practices.


* Continuously enhance the robotics platform and develop new service solutions by integrating cutting-edge technologies and collaborating with hospital staff to meet real-world needs and market demands.

Qualifications:

Education:

• A minimum of a Bachelor's Degree is required; Master's Degree preferred

Required Skills and Experience:


* Minimum 10 years of related experience


* At least 8 years of people management experience.


* Technical Expertise in Medtech: In-depth knowledge of medical technology products, including their design, functionality, and regulatory requirements.


* Software Design Proficiency: Skills in software engineering, with experience in designin...